Frequently Asked Questions & Policies

Poor insulation: Insufficient or inadequate insulation in walls, roofs, floors, and windows can result in significant heat loss. Air leakage: Unsealed cracks, gaps, and poorly fitted doors and windows can allow warm air to escape and cold air to enter, leading to heat loss. Inefficient windows: Single-pane windows or those with poor thermal performance can contribute to heat loss, as they are less effective at retaining heat compared to double or triple-glazed windows. Lack of weatherstripping: Inadequate weatherstripping around doors and windows allows air to infiltrate, leading to heat loss. Conductive materials: Certain construction methods such as solid walls can conduct heat more easily, resulting in thermal bridging and heat loss. Open chimneys or flues: Fireplaces or heating systems with open chimneys or flues can act as conduits for heat to escape when not in use. Addressing these issues through proper insulation, sealing air leaks, upgrading windows, installing weatherstripping, and improving ventilation can help minimise heat loss and improve energy efficiency in a home.